Today’s market situation is that your USP doesn’t remain that way for a longer duration. Doing things at the right time could mean a fortune to your organisation. Your sales & distribution team may want to roll out a new initiative within the next 10 days. They present their proposal to the compliance team for clearance. As per the compliance team’s processes they can take 20 days to revert to the new proposal. If this situation exists in your organisation, be aware that the competition may respond to the market’s needs before you can get your compliance clearance.
With the introduction of ISO 9000 series of standards, the focus is on how an Organisation ensures quality in the products or services offered to the customer. To achieve this, Organisations attempt to define the key processes. The objective is that the process should be repeatable, measurable and improvable. However in reality, the process flow charts and quality manuals do not serve the purpose as there is seldom a shared understanding between various functions of what the Organisation does and how it is done. Employees miss out the big picture, thus functioning in Silos.
